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From July 10, 2018, some time frames for eBay’s returns and items not received processes will be changing. If you’ve opened or received a return or item not received request on or after this date, you should read our article for full details.
The eBay Money Back Guarantee - opens in new window or tab covers your purchase price plus original shipping for virtually all items on eBay.com. We guarantee you'll get the item you ordered or your money back.
Open a request
Let the seller know you haven't received the item.
Not resolved? Let us know
If you're waiting for a response, you can check the status of your request. If you're not happy with the seller's resolution after 3 business days of opening your request, ask us to step in and help.
We'll get your money back fast
You'll get an answer within 2 days, and if your request qualifies, we'll send you a refund.
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