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If the buyer changes their mind about a purchase and wants to return an item, they may need to pay return shipping costs, depending on the seller's return policy. Sellers can provide a return shipping address and additional return shipping information for the buyer in My eBay.
Sellers pay for return, replacement, or exchange shipping if there's a problem with the item. For example, if the item doesn't match the listing description, is damaged or defective, or is counterfeit.
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