Here's what we found for "Buyer hasn't received an item you shipped"

If you've got tracking details, upload them so you and the buyer can track the shipment. Delivery confirmation from your shipping carrier covers you in cases where buyers claim they didn't receive the package. However, the item must have been sent within your stated handling time, and you should've provided the tracking details to the buyer.

If the buyer hasn't received the package yet:

  • Contact the buyer to confirm that the package was sent to the correct address
  • Contact the shipping carrier to report the missing package
  • If tracking details show the package has been in transit for 7 days (10 for international shipments), you should refund the buyer, and get the package back from the shipping carrier

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