Here's what we found for "Returned item is not in the original condition"

If you receive a different item, an item in a different condition than the way the buyer received it, or an empty package, contact the buyer and try to resolve the issue. If you're unsuccessful, report the buyer to us.

We take these reports seriously, and will carry out a thorough investigation before taking any action. To protect the privacy of our members, we're unable to inform you of any actions we may take against another member.

You shouldn't report the buyer if you receive the item back with the same damage they reported. We recommend that you purchase shipping insurance to provide coverage for items lost or damaged in transit.

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